Site Information

Family Owned & Established for 25 Years

Terms & Conditions

Your access to this website ("blackwoodlane.com") is subject to these Terms of Use, and any disclaimers or other conditions or statements contained on this website (referred to collectively as "Terms of Use"). By using this website you agree to be subject to these Terms of Use. Blackwood Lane Pty Ltd may at any time, at its sole discretion, amend, vary or modify these Terms of Use.

Please read the following Terms of Use carefully before placing your order with Blackwood Lane Pty Ltd. By using the Blackwood Lane Pty Ltd service, you agree to be bound by these Terms of Use.

Modifications to the Terms of Use will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications.

Membership

By purchasing an item advertised on this website and/or by completing the registration process to become a member of Blackwood Lane Pty Ltd ("a Member"), you agree to be bound by these Terms of Use.

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorised person.

You agree to release and indemnify Blackwood Lane Pty Ltd in relation to any liability arising out of the unauthorised use of your username and/or password.

You agree to use and link to Blackwood Lane Pty Ltd's website at your own risk. Blackwood Lane Pty Ltd will not be liable for any loss or damage from any cause (including negligence) to your system or website caused by or in connection with the use of or a link to Blackwood Lane Pty Ltd's website. Any such loss or damage will be your responsibility. Blackwood Lane Pty Ltd advises you to take your own precautions in relation to protecting your system or website from viruses or malfunction.

Access

The products and services described in this website are only available to delivery within Australia.

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders at our sole discretion at any time.

Product Information

Prices of goods and delivery displayed on the Blackwood Lane Pty Ltd website are current at the time of display. These prices are subject to variation without notice.

All prices on www.blackwoodlane.com are listed in Australian dollars (AUD).

While great care has been taken in the presentation of information on this site, including product descriptions and pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. No representation is made and no responsibility accepted for reliance upon the information as being complete, accurate or up to date.

We advise you to make your own enquiries and satisfy yourself in all respects to the products you are considering purchasing.

GST (Goods & Services Tax)

All prices advertised are inclusive of all taxes applicable to the product. These are calculated at checkout. This is a broad based tax on consumption, which applies to the supply of most goods and services in Australia.

Ordering

In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you (via email or telephone) to offer you an alternative or to determine how you want to proceed with your order.

Pursuant to these terms, if you need to cancel your order, at our discretion money can be refunded less a $15 administrative fee, ONLY IF notice is received by Blackwood Lane Pty Ltd 24 hours prior to the scheduled delivery date.

Cancellations received with less than 24 hours notice will be charged at 50% of the total order value.

To assist with a speedy resolution of your cancellation request, please advise if you wish to receive a Blackwood Lane Pty Ltd store credit for which you can use against any future purchase, or if you would prefer to receive a direct credit/debit card refund.

IMPORTANT: ORDERS CANNOT BE CANCELLED ONCE THEY HAVE BEEN DISPATCHED as they are already prepared and are with our courier for delivery – on their way to your address.

Payment

We take payment at the time of order, as opposed to the time of dispatch.

All online credit/debit card orders are charged upfront, at the time the ordering. We do this to validate the order and to ensure that all stock is pre-purchased. No order is accepted by Blackwood Lane Pty Ltd until the order has been checked and approved. If there is a problem, we will telephone you or e-mail you within three (3) working days.

Blackwood Lane Pty Ltd is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed.

Once we have accepted payment for an order, cancellation of the order is at our sole discretion after taking into account the circumstances and reasons for cancellation.

If you need to cancel an order, please contact us immediately on +61 03 9563 3255 or email us at info@blackwoodlane.com.

Orders that cannot be cancelled will be subject to our Terms of Use relating to Returns and Refunds.

Blackwood Lane Pty Ltd accepts online payments using the following credit/debit cards: Visa, Mastercard and American Express

Blackwood Lane Pty Ltd credit/debit card purchases will be displayed as Blackwood Lane Pty Ltd on your credit/debit card statement.

Delivery

Anyone at the Delivery Address who receives the goods will be taken to have been authorised to receive the goods by you.

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We aim to dispatch all orders within 1-2 business days where possible but we do not guarantee this. We are unable to give a guaranteed time of delivery.

We do not dispatch orders on Saturdays, Sundays or Australian Public holidays

It is the responsibility of the customer to inform Blackwood Lane Pty Ltd if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.

You agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

Without limiting the operation of any other Terms of Use, we will not accept liability for any loss or damage arising from a late delivery or for loss or damage arising after delivery has taken place and you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Gift Certificates

Please ensure all Blackwood Lane Pty Ltd Gift Certificates are redeemed at the time of ordering. Once the order has been submitted and paid for by means other than a certificate, we are unable to retrospectively redeem a Certificate to offset that cost. Please bear this in mind.

All Gift Certificates are issued with an expiry date as indicated on the certificate itself. Once that Gift Certificates has expired, we are unable to extend the expiry date under any circumstances.

It is the Gift Certificates holders responsibility to ensure it is redeemed before the expiry date.

Gift Certificates are exchangeable by bearer for merchandise or services.

Gift Certificates are non replaceable.

Blackwood Lane Pty Ltd will not be liable for any lost or stolen Gift Certificates.

Gift Certificates may not be used after its expiry date and is not exchangeable, transferable or redeemable for cash or payment of accounts.

Refunds & Returns

Blackwood Lane Pty Ltd will replace the goods you purchase if the goods you purchase:

  • are not of merchantable quality (i.e. if your cake is damaged at time of delivery – but not if you simply do not like the taste of the cake)
  • don't match any description given of the goods
  • are not free from defects

All food products are perishable, so Blackwood Lane Pty Ltd expects that you take due care to properly store the goods a in accordance with the nature of the product. This is your responsibility. We cannot accept responsibility if food is stored in conditions that are not appropriate.

If you do find you have a legitimate problem with products or goods you purchase from Blackwood Lane Pty Ltd, you should stop using the goods immediately and submit a return request (see instructions below) through our website explaining the fault or problem. Please make sure you keep the goods in the condition that you claim has the problem.

You need to approach us regarding any problems with your goods within 'a reasonable period of time'. What is reasonable depends on the goods, their use and any other relevant information. As a rule we will require that they be returned to us within 5 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion. Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands. Note, Blackwood Lane Pty Ltd are not required to provide you with a refund if you have simply changed your mind or you find a similar or the same item more cheaply elsewhere.

In the event at our discretion we do refund you (as opposed to replace goods), we will credit back the original credit/debit card on which the order was purchased. Alternatively, we will issue you with a store credit.

To return an item please follow these instructions:

  • Login to your account at www.blackwoodlane.com
  • Go to 'Completed Orders' from the left hand menu
  • Find the order you placed which contained the items you wish to return and click the 'Return Items' button
  • Follow the onscreen instructions
  • This will log a return request with our system and we will be in touch via telephone or email. You can track your return requests by clicking 'Return Requests' in the left hand menu of the 'My Account' page
  • IMPORTANT: please do not ship your product back to us until we have reviewed your Return Request and have contacted you via telephone or email

The returned item must be received by Blackwood Lane Pty Ltd fourteen days of the Return Request being made.

If it is determined that there will be a Replacement product - it will only be shipped after the faulty item has been received by Blackwood Lane Pty Ltd.

All returns must have a Return Request submitted from our website

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, and information is protected by copyright, and other intellectual property rights which are owned and controlled by Blackwood Lane Pty Ltd. Material on this site is solely for your personal, non-commercial use.

Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Blackwood Lane Pty Ltd.

Trademarks, Copyrights and Restrictions

Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal prosecution.

Blackwood Lane Pty Ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.

It is an illegal violation to place orders under a false name, with a fraudulently obtained credit/debit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

Release & Indemnity

You agree to waive any and all claims that you now have or may have in the future against Blackwood Lane Pty Ltd which relate to or are incidental to any transaction.

You agree to indemnify and hold Blackwood Lane Pty Ltd harmless from and against any and all claims, loss or expense that may be incurred by Blackwood Lane Pty Ltd which relate to or are incidental to the performance of its duties as described in these Terms of Use including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Blackwood Lane Pty Ltd harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms of Use by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.

Jurisdiction

The use of this website and these Terms of Use are governed by and construed in accordance with the law in force in the state of Victoria, Australia. Any legal action arising out of its use shall be brought and enforced under and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and courts of appeal from them for determining any dispute concerning the Terms of Use.

© Blackwood Lane Pty Ltd 2017. All prices are in AUD